Retail Excellence

Retail Business Transformation


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Build Future-Ready Retail Practices

Workshop Facilitator’s Background (Dinkar)


Years In Sales Management


Business Professionals Enabled


Companies Coached


Years in Sales Performance Consulting

Why Retail Excellence Programmes?

Today’s hyper-competitive business environment requires higher effectiveness and efficiency across the entire retail organisation.

We need to be prepared to give responses quickly, identify sales opportunities, demonstrate brand presence and then seize those opportunities in a potential prospect contact.

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    Build the quality of customer experience in the Concept centres- Building experiences through outstanding Moments of Truth (MOTs) –Inspired by the timeless work done by Jan Carlzon.

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    Build deeper engagements with the prospects who are visiting the retail centres. (Understanding requirements, Buyer’s persona and then resonate)

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    Improve the number of repeat footfalls- Increase customer retention.

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    Sharpen the Sales conversions by deeply understanding the buyer’s preferences -Be a trusted Information provider.

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    Create a compelling cultural differentiation and Value proposition for the targeted customer segments.

Retail Sales Growth – The Four Pillars

Key Deliverable: Build a replicable play book for building excellence in retail sales.

Your prospects must recognise you as the best partners from all the choices available to them in a Competitive Market.

Short Term vs Long Term Sales Training Program


Retail Transformation

Building Customer delight can’t be myopic and superficial purpose; It is all about having a deep desire to constantly set higher benchmarks to build value for the prospects and customers.

Past Projects – Enabling Sales and Leadership Capability with Business Growth – Experience snapshot


Personal Consulting Experiences of the Founder (Dinkar Rao) – Some Projects

3i infotech
Barry Callebaut
Indian Oil
move in sync
Konica Minolta
Business Coaching Engagements (Some Examples)

About the Facilitator

Dinkar Rao

Dinkar Rao has supported the goals of more than 14000+ professionals from Foreign MNCs, Indian MNCs and local SMEs. He has done senior management assessments and selections for top-notch organisations. He has been involved in many international and domestic people enablement initiatives. Dinkar Rao has been involved in various strategic initiatives for long-term Sales Organisation development.

Dinkar Rao has coached more than 300 companies. Dinkar has personally handled many critical assessment centres for different layers of management from large and small businesses.

Dinkar Rao’s Background

More than Twenty-five (25) years of exposure in Sales Management and 15 plus years in Sales performance Consulting. Dinkar Rao has hands-on experience in sales because of his deep interest in the sales career.

Dinkar Rao was part of Mercuri International (Sweden Based MNC as a Senior Consultant), Mercuri Urval (Denmark Based MNC as a Senior Consultant) and Better Future (Nederlands-based MNC as their Managing Director for Asia)

M.Tech (Mineral Engineering, Indian School of Mines- IIT Dhanbad), PGDBM, Leadership Capability Assessor, LIFO Coach, Belbin Coach, Celemi (Business Simulation) Certified Coach, ICF Certified Life Coach, Doctorate in Management studies.

Dinkar is a Member of the Mindfulness Association (UK)

Dinkar Rao is the founder of Groval Euler’s, Kabir Learning Foundation and Groval Selectia

Certified Coach (SUCCESS CONVERSION COACHING™) – Accredited by CCA and ICF

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    Are you a Managing Director/ CEO/ CSO/ HR Head of a company?

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    Are you heading Line of Business (LOB) and managing it’s P&L?

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    Do you want 90% of your sales team members to achieve their sales targets?

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    Do you want excellent customer satisfaction scores, consistently for your services?

    Let's Connect

    Today’s hyper-competitive business environment requires higher effectiveness and efficiency across the entire retail organisation.