HiTech (+) HiTouch

Business Coaching and Sales Training

In today’s business world, it is critical to continuously measure and improve customer satisfaction. Service excellence is possible only when we have the right processes for creating superior customer engagement.

We need higher levels of emotional intelligence in this artificially intelligent world. Customers want higher levels of perfection in the service delivery . Customers expect service professionals to be smart, quick, well-groomed, straight-forward yet polite, Truthful and also reassuring , knowledgeable , having high levels of patience, Intuitive , logical, creative , disciplined and resourceful . And yes , and despite all the merits that the service people have. they need to listen to all kinds of issues without any irritation and with all the humility. Of course , the customers also expect the services to be value adding and cost-effective.
Yes, expectations are that of a Super Service personality at an affordable cost. Might be contrasting but that’s the reality about expectations . Indeed, pampering is a way of life.
To create superior levels of Service , we need to ensure that Service teams are respected by their organizations internally . The self-esteem of the service professionals needs to be cared for and nurtured , as they are in vulnerable situations most of the times .

Service Excellence training and coaching

How do we create superior customer experiences ?

Service is the backbone for a successful and sustainable business.

Customers deeply value interactions with the service teams that are well informed by their history , choices and preferences .

In these days of the Hi-Tech world , Hi-Touch is equally important.

Customers want to feel like ” Yes! This person has understood my problem”.

It certainly needs functional capabilities however also requires emotional intelligence.

Our Coaching Experience (B2C, B2B,B2B2C):

  • Service Professionals of IT Hardware
  • Customer support teams for IT Software Services
  • Product Support teams for Key accounts
  • Customer Success teams for IT services companies
  • Service advisors for Automobile Passenger Vehicles and Heavy commercial Vehicles
  • Service engineers for Home Appliances
  • Service engineers for Earth Moving Equipments
  • Industrial Capital Equipments
  • Hospitality Services
  • Industrial Consumables
  • Industrial Automation
  • Retail services and many more …

Contact us to share your needs and requirements.

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