Customer Service

There is a moment I have seen many times in real estate sales offices. A customer walks in, the team becomes alert, brochures are arranged, a presentation is opened, and within minutes someone begins speaking about location, amenities, floor plans and price. Nothing is wrong with that. Yet the conversation often starts too early. The […]

Customer service – we have been at both the receiving and giving ends of it. While we have absolutely enjoyed the customer service of a few companies, a few would not have been so delightful.  Did you know that 67% of consumers cite bad experiences as a reason for churn? Keeping in mind our experiences […]