The most common episode in the customer acquisition process and account Management is dealing with objections, complaints and resistance.

What are the 5 best ways to deal with objections?

  1. Listen carefully: Make sure you’re listening to the customer’s objections and acknowledging their concerns.
  2. Ask questions: Ask questions to better understand the customer’s objections and uncover the underlying issues.
  3. Acknowledge and address the objection: Acknowledge the customer’s objection and explain how your product or service can help address the issue.
  4. Offer solutions: Provide potential solutions to the customer’s objections and explain why your product or service is the best option.
  5. Follow up: Follow up with the customer to ensure they’re happy with the solution and address any additional objections they may have.

How to maintain calm in a stressful situation with a customer?

Here are some basic guidelines that can be useful from time to time. The essence is to remain aware of your emotions and not to get carried away.

  1. Take a deep breath: Deep breathing can help calm your nerves and reduce stress.
  2. Remain professional: Maintain a professional demeanour with the customer and avoid responding negatively to the situation.
  3. Remain calm: Remind yourself to remain calm and collected, and focus on the customer’s needs.
  4. Acknowledge the customer: Acknowledge the customer’s concerns and explain that you understand their situation.
  5. Offer solutions: Offer solutions or alternatives to the customer’s problem and explain why your product or service is the best option.
  6. Follow up: Follow up with the customer to ensure they’re satisfied with the outcome and address any additional concerns they may have.

What we should avoid while dealing with a key stakeholder in a prospective organisation? For a result-oriented professional, aggressiveness is the greatest enemy to building rapport.

  • Avoid being overly aggressive: Being overly aggressive or pushy can turn off key stakeholders and make them less likely to do business with you.
  • Avoid taking too long to respond: Taking too long to respond to key stakeholders can make them feel neglected and less likely to do business with you.
  • Avoid being unprepared: Being unprepared for meetings or calls with key stakeholders can make them feel that you’re not taking their needs or their business seriously.
  • Avoid making promises you can’t keep: Making promises that you can’t keep can make key stakeholders feel like you can’t be trusted.
  • Avoid being too salesy: Being too salesy or “pitchy” can make key stakeholders feel like you’re more interested in making the sale than providing value.